Refund Policy

This Refund Policy applies to paid tosmartdesk services where a refund option is offered. Product-specific billing terms may provide additional details.

1. Trial Periods

If a product offers a free trial, the trial conditions and end date will be shown during registration. Starting a paid plan after a trial may make the subscription subject to the applicable billing terms.

2. Refund Requests

Refund requests should be submitted promptly with the account or transaction details needed to identify the payment. We may review the reason for the request and the applicable product terms before processing it.

3. Eligibility

Where refunds are permitted, eligibility may depend on the product, payment method, subscription status, usage, duplicate charges, technical issues and applicable law. Some payments may be non-refundable once a billing period has started or a service has been substantially used.

4. Duplicate or Incorrect Charges

If you believe you were charged twice or charged incorrectly, contact us so the transaction can be reviewed and corrected where appropriate.

5. Processing

Approved refunds will normally be returned through the original payment method, subject to the processing time of the relevant payment provider or bank.

6. Changes

We may update this policy when our products, billing arrangements or legal requirements change.